FREQUENTLY ASKED QUESTIONS
Since replacing my windows, I'm noticing more condensation than before at the bottom of the inside pane. How is this possible?
Condensation is appearing on your windows because they are better insulated!
Water vapor occurs naturally in your home. It is trapped indoors because when your
windows are closed, they offer a perfect seal. When the vapor comes into contact with a
cold surface (e.g. mirrors, windows), it condenses into a liquid. The more your home is
insulated, the more you must ensure proper and adequate ventilation.
What is Low-E Glass?
Low Emissive or "Low-E" glass has a special thin-film metallic or oxide coating on its interior surface, which allows the
passage of short-wave solar energy (light) but prevents the passage of long-wave energy (heat) from the sun or heating
systems through the glass. Low-E glass thus allows light to enter while also providing thermal insulation. This type of
glass cuts the loss of heat during the winter and cuts the absorption of heat during the summer by reflecting the heat back
to its source, thus providing year-round savings by lowering utility bills. Low-E glass also selectively filters the sun's
energy, blocking up to 84% of the sun's ultraviolet rays in the summer, thereby reducing the degree of fading of
upholstery, carpet and drapes. Low E also reduces heating costs reflecting room side heat back into the room resulting in a
lower winter U-value.
What is argon gas and why is it used with Low-E glass?
Argon is a safe, odourless, colorless, non-toxic, non-flammable inert gas that is commonly used in place of air
between the glass panes of an insulated Low-E glass unit. Argon's heat conductivity is lower than that of air, and thus
it is a better insulator and contributes to a lower U-factor. Argon is not an effective solar performer by itself; that is
why it is only used in conjunction with Low-E glass.
How can I tell if I need new windows?
● Difficult to open or close
● Air leaking through or around the window
● Excessive condensation or icing on the inside of the window panes
● Windows rattle in the wind
● Paint chipping or peeling
● House is always too cold in winter – or too hot in summer
Will replacing my old windows really cut down on my heating bills?
Yes! Windows are one of the most important aspects of regulating home temperatures. Most windows in older homes
were designed when energy was cheap and new energy efficient materials were unknown. Today’s newer energy efficient
windows are designed with overall thermal efficiency in mind; keeping the heat in and the cold out. Typically, an older
home can lose up to 50 percent of its energy heat through leaky, drafty windows and doors.
Are new windows a bad investment if I plan on selling my home?
No! In fact, not only will new windows make your home more energy efficient and visually appealing, but they will
increase the overall value of your home.
What is the difference between "retrofit" and "full replacement"?
Retrofit means leaving the original (old) window frames in and installing the new vinyl frames within the existing. Full
replacement means removing the existing (old) window frames.
What is a thermal breakage?
Like every other material, glass expands (and contracts) when it experiences temperature variations. This expansion tends
to be greater at the center of the glass than at the sides, which applies pressure to the glass. In most cases, this pressure is
absorbed by the glass and the design of the window. However, it is possible that the glass will break; this is referred to as
thermal breakage.
In general, thermal breakage is not covered by the warranty because it does not mean that your product is faulty. This
phenomenon is quite unpredictable, so manufacturers cannot be held responsible
